Mosheim Touring Court 
  
  
  Phone: 423-300-8125

About Company Policies

    This section covers all our current policies and disclaimers, current as of date of posting. These may change from time to time and it is your responsibility to check before you book a room. We do our best to notify our guests as they change.

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Policies for the Motel

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Reservations

  • Reservations are strongly encouraged to ensure we are able to accommodate you. Walk-ins may find us full during busy seasons... or closed during slow periods.
  • Phone reservations may be made between 9 am - 9 pm daily. 1-423-300-8125
  • Rooms will be guaranteed only after you have provided valid credit card information and have received confirmation.
  • By providing this credit card information for the purpose of obtaining lodging reservations, you are accepting the terms and conditions set forth on this policy page and authorizing Mosheim Touring Court to charge to this credit card any applicable deposits, room costs, fees, repairs and damages.
  • You must be at least 21 years old to make a reservation. A state issued photo ID and a credit card with your name on it will be required to check in.
  • Reservations are non-transferable. For someone else to acquire your reservation, you must cancel your reservation, and new party must provide their credit card number and personal information.

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Room Assignments

     Your reservation is for a specified number of people Additional towels, pillows, etc. are available by simply asking.

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Check-in/Check-out

  • Check-in hours are 3 to 8 pm / Check-out is 11:00 am.
  • EARLY CHECK-IN is usually available, although it will not be guaranteed.
  • LATE CHECK-IN is allowed until 10 pm. At 8 pm, your credit card will be charged for the total amount due and we will be available to check you in up until 10 pm when the office CLOSES and you are considered a NO-SHOW. Under NO circumstances will a first-time guest be allowed to arrive after 10 pm, but special late check-in arrangements may be available to repeat guests. If you are not certain you will arrive by 10, please let us help you find accommodations that can meet your check-in needs.
  • LATE CHECK-OUTs will be charged $10 for the first hour beginning at 11:01 am and at 12 noon will be charged for an additional night. To avoid these charges you must have your belongings out of the room and the key turned in prior to 11 am.
  • Arrangements can be made to leave your vehicle here or to come back and use the facilities after check-out

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Rate Policy

  • Rates will be quoted based on the # of people, # of nights, and current demand for the specific date.
  • Typically, lower rates will apply during slower periods and higher rates on more popular dates.
  • Discounts, when applicable, can only be applied at CHECK-IN. It is the guest's responsibility to request discount at that time.
  • Rates will fluctuate at Mosheim Touring Court discretion and will not be guaranteed until reserved with a credit card.
  • Once reserved, you will have locked in your rate and it will not be adjusted either up or down.

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Cancellations

  • All cancellations must be submitted in writing (email) and you must receive a cancellation number.
  • The following policy shall apply to all cancellations, complete or partial, including date changes, regardless of reason and regardless of whether the vacancy is filled:
  • Up to 3 "room nights" reserved and Non-Peak
  • Minimum of 3 days notice required.
  • Cancellations with less than the minimum required notice will be charged 50% of the total bill.
  • Same day cancellations and no shows will be charged 100% of their bill.
  • If re-booked within 30 days, a portion of the charge may be credited to the new reservation at managements discretion. Credit will be issued at check-in. The new reservation will be subject to applicable rates and cancellation policies.
  • Minimum stay requirements must be met and paid in full.
  • Cancellation fees will be charged to the credit card used to make the reservation.

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No Shows

  • Failure to check-in prior to 10:00 pm the first day of reservation constitutes a no show.
  • No shows are charged the total price of the entire reservation and remaining nights are cancelled.

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Deposits

  • A deposit in the amount of your total bill may be required to guarantee your reservation.
  • All deposit refunds will be subject to a $10 service fee.
  • Deposits will be partially refunded in accordance with our Cancellation Policy.
  • NO REFUNDS will be given for same day cancellations or no shows.

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Quiet Hours

  • 11 pm to 7 am

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Children

  • Well-behaved children age 6 and up are allowed in a room with an adult.
  • This is not a child-proof facility. Children must be constantly supervised both for their own safety and to ensure the comfort of other guests.
  • The parent/guardian is solely responsible for a child's supervision and safety.

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Pets

  • Unfortunately, our facility is not suitable for pets.
  • If you bring a pet on the premises you will forfeit your reservation and not be eligible for a refund.
  • If we determine a pet has been in your room after you check-out, you will be charged a $100 room recovery fee.

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Smoke-free Policy

  • This is a non-smoking facility as mandated by county and state.
  • Violators of the no-smoking policy will forfeit their reservation and will not receive a refund.
  • Violators will be charged a $200 room recovery fee. Additional recovery charges may also be applied.
  • The following will be considered evidence of smoking and result in recovery fee(s): smell of smoke, ash, cigarette butts in trash cans, burn marks.
  • Smoking is permitted outside. Please ask for additional information.

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Shuttle Service

  • Shuttle service can be provided at your risk.
  • Advance reservations are recommended. Please call for for details.

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Damage Policy

  • Any damages to Mosheim Touring Court property caused by guests, persons visiting guests, children etc. will be the responsibility of the person who made the reservation. You agree to making full restitution for damages, including excessive cleaning and missing items, when you make a reservation.

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Liability: Clause

  • The Mosheim Touring Court does not assume any liability for loss, damage or injury to person or personal property. Nor do we accept liability for any inconvenience arising from any mechanical malfunction or utility interruption.

Prices and availability are subject to change and are not guaranteed until reserved.

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